Monday, October 5, 2015

Firewood Permit Sales - UPDATE

Firewood permit sales are being temporarily suspended through this week as we complete some updates to our online permit process to make it more clear for those interested in purchasing a permit.

Permits are expected to be available for sale by the end of the week in time for weekend firewood harvesting.

We have received many comments about our new firewood permitting process.  The payment process is secure for use with your credit card.

Basic troubleshooting:
If you have completed all the forms correctly using a valid credit card, you should receive two emails within a minute of completing the process.  One email will be from Island Timberlands with your permit, the firewood area map, and our rules for harvesting firewood.
Another email will be from PayPal indicating the transaction was successful and you've paid $20 for your permit.  If you do not receive both emails, it is very likely the transaction was not successful.  In this scenario, we suggest  registering with PayPal if you were unsuccessful using your credit card as a guest of PayPal.  If you have a PayPal account and the payment was unsuccessful, try a different credit card.

Thank you for your patience as we work to simply this process for all those involved.

2 comments:

  1. My family and I have been planing to go get our firewood this weekend but it still won't process my Paypal, will there be other options to make payment if it isn't fixed ?

    ReplyDelete
  2. Permits are available for sale in the Shawnigan and Port Alberni areas from their respective tourism information centers.
    We hope the website permit sales will be working by the end of today (Friday).

    ReplyDelete